|The Mediation Process|
Mediation seeks to provide an informal and speedy resolution of conflict.
Round Table Mediation
|Arguments at work take many forms. It may be that two workers don't get on, or that someone has a grievance against their manager, or that there is a lack of trust and cooperation within a team.|
Many disputes can be resolved
in a single day.
I find that the three
step process shown below adapts well to most situations and
provides a simple structure in which to make progress.
I assess the situation with you over the phone
|I find out what the dispute is about and who is involved.|
|I ascertain the
history of the conflict and
|We discuss how
suitable mediation is, and talk over concerns you may have.
|We talk about
how mediation fits in with
your current policies.
|I send out information to the parties if you decide to proceed.|
I have one meeting with each party separately
|I take the parties seriously whatever the problem.|
|The individuals can explore the problems and the effects on them.|
|They discuss what they want from mediation and I explain how it works.|
|I help the parties regain a sense of control and feel more confident about a reaching a resolution.|
I manage a single round table meeting between the parties to resolve their difficulties
|The parties meet together in a safe atmosphere.|
|They are able to be frank with each other and say what they feel without damaging the relationship.|
|I help the parties understand each other better and develop new perspectives.|
|I assist them negotiate joint solutions to the problems so there is confidence that both parties needs are met.|
|Together they make practical agreements on how to work together successfully for the future.|
|The agreements are written down as a reminder of what has been achieved and all those present sign it.|
|Mediator: Paul Holder||Tel: 0117 924 6868||Email: Mediation Choice|