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Workplace mediator and conflict resolution consultant.
Straightforward resolution to workplace conflict
Mediation In Relation To Formal Action

Mediation is an alternative dispute resolution process to using formal or legal action to settle conflict.  

It can stand on its own or complement formal
procedures dealing with Bullying, Harassment, Grievance, Equal Opportunities,
or Dignity at Work.

It is usually desirable to offer mediation before pursuing formal investigations for
the reasons shown in the table below.
  Mediation Formal procedures
Quick Typically takes one day. Often takes weeks
Cheap Mediation fees are considerably less than legal fees. Interviews and fact finding involve significant management investment.
Effective Heals hurts as well as resolves practical issues. Focuses on substantive issues which ignores the impact of  “minor” yet significant aspects tied in with the dispute. 
Lasting solutions The parties have ownership of the outcomes. Imposed solutions are resented so conflict can
Dignified The process is empowering, private and confidential Looks to find fault and ignores peoples feelings.

Mediation is particularly effective when used at the initial phase of any disagreement.  An early intervention can prevent the difference turning into a full blown dispute and a potential employment tribunal claim where there are legal grounds.   

It is also appropriate once things have escalated.  However, when both sides have become entrenched there is a greater challenge to open up the situation and widen people’s perspectives. 
Mediation can also be used after a formal procedure has been concluded.  For instance following a grievance investigation working relationships are likely to be damaged whether or not the complaint was upheld.  The mediator can help repair   relationships and encourage effective and cordial teamwork.
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Mediator: Paul Holder   Tel: 0117 924 6868  Email: Mediation Choice